Effective date: June 21, 2024

1. CLASS CANCELLATIONS AND NO SHOWS

1.1- Cancellations made within 24 hours of the scheduled class time are considered late cancellations. In the event of a late cancellation, you will forfeit the class or class credit. This policy helps us manage class availability and offer the spot to another community member.

1.2 - If you do not attend a scheduled class without prior notice, it will be considered a no-show. No-shows will result in the loss of the class or class credit, plus an additional $10 fee. This fee is implemented in fairness to our community members who were actively prepared to take the class that went to waste. By adhering to these policies, we can maintain a respectful and efficient scheduling system that benefits everyone in our community.

2. TARDINESS POLICY

2.1- To minimize disruptions and provide the best possible experience, clients arriving more than 10 minutes late to a class will not be permitted to join that session. We prioritize ensuring an uninterrupted flow for the benefit of all participants.

2.2- While we understand that unforeseen circumstances can sometimes delay arrivals, classes will begin promptly at the scheduled times. Latecomers arriving after the 10-minute grace period has elapsed will need to reserve a spot in another upcoming class and will lose their respective class credit.

3. PRIVATE SESSION CANCELLATIONS

Students must cancel their private session 24 hours to avoid being charged. If they fail to cancel within this window, it will result in the loss of a private session credit. If they are late to the session or do not show, they will also be considered a late cancellation.

4. WORKSHOPS

All workshops must be paid in full upon enrolment and are non-refundable if participants cancel. The studio reserves the right to cancel workshops within one week of the start date. Participants will be refunded for studio cancellations.

5. STUDIO CLASS CANCELLATION

The studio reserves the right to cancel a class up to 2 hours before class time if there are not enough students signed up. You will be notified of any cancellation.

6. EXPIRATION POLICIES

The class pack expires in 60 days from the date of your first booked class OR from the date of purchase. The first class you book will dictate the start date of the pass. Your first class is your start date and the remaining classes will need to be booked after this date.

7. MEMBERSHIP CANCELLATION POLICIES

7.1- All membership options are on monthly auto-renews. To cancel your membership, please email info@valeopilates.com.

7.2- For all membership class bookings, you must cancel 8 hours in advance to avoid being charged. If you fail to cancel within this window, the class credit will be deducted from your membership. If you are late to class and unable to get into the studio, this is considered a no-show and will be subject to $10 no-show charge.

7.3- No-shows consist of the loss of a class credit from your membership plus an additional fee of $10.

7.4- Late cancellations and no-shows are not tolerated to ensure fairness to our community. We recognize that unforeseen circumstances can occur; however, we must prioritize those who are committed to attending.For many, a Pilates class is vital for physical and mental well-being. Our policy aims to balance the needs of those attending with those on the waitlist, ensuring equitable access for all members. Your understanding and cooperation are appreciated.

8. BILLING CYCLES

8.1- Auto-renewal class credits do not roll over to the next month. Credits must be used within the billing cycle month. Credits will not be pulled from the next month or vice versa.

8.2- The billing cycle is based on the initial date of purchase OR your first booked class. Payments for auto-renewal memberships will recur on the same day monthly.

8.3- If you sign up for a 1-year commitment, you are responsible for the 1 year of payments. To cancel after that commitment period, please email info@valeopilates.com .

9. EARLY MEMBERSHIP CANCELLATIONS

Early cancellations from memberships can be granted, however, you are responsible for the remaining commitment term payments. Membership terms come with discounts, so early cancellation will result in paying the difference between the discounted rate and full drop-in rate for each class attended, plus a $50 admin fee.

10. ETHICS

10.1- We enforce a strict "no tolerance" policy for discriminatory or harmful behavior based on race, gender identity, age, religion, disability, sexuality, language, or body shape. Please refer to the full Anti-Discrimination Policy.

10.2- We are committed to providing an environment free of discrimination and harassment, where all individuals are treated with respect and dignity, can contribute fully, and have equal opportunities.

10.3- Under the Ontario Human Rights Code, every person has the right to freedom from harassment and discrimination based on the following grounds: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, and record of offences.

10.4- Discrimination and harassment based on these protected grounds is unacceptable and will not be tolerated. This applies to all members of Valeo Pilates, including employees, clients, suppliers, contractors, and any others engaged in company business activities.

10.5- Discrimination and harassment can take many forms, including derogatory comments, slurs, jokes, gestures, exclusion, adverse treatment related to the protected grounds, or the creation of an intimidating, hostile, or offensive environment.

10.6- Valeo Pilates will investigate all complaints promptly and take appropriate corrective action up to and including termination for proven violations. Retaliation against anyone involved in reporting or investigating discrimination/harassment is strictly prohibited.

11. ADDITIONAL IN-STUDIO POLICIES

a. All students must electronically sign our waiver before participating.

b. Students must be 18+, unless accompanied by a guardian. Children cannot observe class.

c. Clients must notify an instructor if they are leaving early whether due to a medical ailment or other non-related physical reason.

d. If a client is more than 10 minutes late to a class, they will not be permitted to attend the session. Our priority is ensuring clients have a class with as minimal interruptions as possible.

e. Clients must inform their instructor prior to the commencement of class of any injuries/restrictions.

f. Clients must leave shoes on entry mats, do not walk through the studio in street shoes.

g. Full payment is required upon registration to reserve a spot.

h. There are no refunds once passes are purchased.

i. Current vaccination requirements will be followed per government mandate.